Pirates Cove Fun Zone
Online Ticketing Terms and Conditions, Season Pass Policy, and Privacy Policy

By purchasing tickets, Season Passes, or using the Pirates Cove Fun Zone website or mobile app, you agree to be bound by the following Terms and Conditions, Season Pass Policies, and Privacy Policy. If you do not agree, please do not proceed with your purchase or use of our services.

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ONLINE TICKETING TERMS AND CONDITIONS

All tickets and passes purchased through Pirates Cove Fun Zone are non refundable and non transferable unless otherwise stated in writing by Pirates Cove Fun Zone management.

Admission is subject to park capacity, weather conditions, attraction availability, and compliance with all park rules and policies. Operating dates, hours, attractions, and amenities are subject to change without notice.

Pirates Cove Fun Zone is not responsible for lost, stolen, or unused tickets. Failure to use a ticket due to weather, personal circumstances, or attraction closures does not entitle the holder to a refund.

By entering the park, guests assume all risks associated with waterpark and amusement activities and agree to comply with all posted safety rules and instructions from staff.

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SEASON PASS TERMS AND CONDITIONS

The following policies apply to all Pirates Cove Fun Zone Season Passes purchased on or after May 1, 2025.

By purchasing or redeeming a Season Pass, you acknowledge and agree to these Terms and Conditions and all Pirates Cove Fun Zone Park Policies.

Season Pass Validity

Season Passes are valid from the date of purchase through the end of the event season for which they are purchased. For example, a Season Pass purchased in May 2025 will remain valid through the conclusion of the 2025 season. Some promotional passes may include blackout dates. All Season Passes expire at the close of the 2025 season.

Admission Conditions

Season Passholders must present their valid Season Pass through the Digital App for admission on every visit. Failure to present a valid pass will result in denial of entry. Identity verification is determined at the discretion of park management.

Each Season Pass allows one admission per day. Once scanned for entry, re entry is not permitted until the following day unless approved by front gate management.

Season Passes are non transferable, non refundable, and may not be sold or exchanged for cash.

Replacement Passes

Lost, stolen, or forgotten passes may be replaced for a $3.00 fee. Passholders must provide a photo of their barcode and valid photo ID. If a barcode photo is unavailable, proof of purchase and valid ID are required. Failure to verify ownership may result in denial of replacement.

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PASSHOLDER REGISTRATION AND COMMUNICATION

Each passholder must register their Season Pass with a valid first and last name, email address, and contact number. Parents or guardians must register on behalf of children under age 13.

Pirates Cove Fun Zone may use registration information to send operational updates, policy changes, service notices, and promotional communications via email or SMS. Passholders may opt out of marketing communications using provided preference options.

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IMPROPER BEHAVIOR AND PASS REVOCATION

Season Passes are revocable licenses and may be confiscated without refund for violations of park rules, safety policies, or conduct standards. Offensive or inappropriate behavior, attire, or language is not permitted.

Pass sharing is strictly prohibited. Any use of a Season Pass by someone other than the registered passholder will result in immediate revocation without compensation.

Pirates Cove Fun Zone reserves the right to suspend or revoke passes for misconduct, safety violations, illegal activity, unauthorized entry, or fraudulent purchase.

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PRICING AND REFUNDS

Season Pass pricing may change at any time at the discretion of Pirates Cove Fun Zone. All Season Pass sales are final and non refundable under any circumstance, subject to applicable consumer protection laws.

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SEASON PASS SUPPORT

For assistance with Season Pass purchases or issues, please submit a support request through the Pirates Cove Fun Zone website customer support system. Phone support is not guaranteed.

For mobile app assistance, email [email protected] or visit the Season Pass Help Desk during park operating hours.

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PRIVACY POLICY

Pirates Cove Fun Zone respects your privacy. We collect personal information such as name, email address, phone number, and mailing address when voluntarily provided for ticket purchases, pass registration, or communication services.

Our website and mobile app are not directed to children under age 13. We do not knowingly collect personal information from children under 13.

Data Security

Ticket and pass purchases are processed through a secure third party ticketing platform utilizing SSL encryption. Credit card information is encrypted and protected during transmission.

Cookies

Cookies are used to facilitate ticket purchases and enhance user experience.

Information Sharing

We do not sell, rent, or trade personal information. Information may be shared with trusted third party service providers solely to support operations, communications, or transactions.

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SMS MESSAGING

By subscribing to SMS messaging, you consent to receive messages related to park updates, events, and promotions. Standard message and data rates may apply.

We use third party providers such as Mailchimp to manage SMS communications. You may opt out at any time by replying STOP.

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MOBILE APP DATA AND DELETION

The Pirates Cove Fun Zone mobile app may collect data as outlined in this policy.

To request data deletion, email [email protected] with the subject line Data Deletion Request and include your name and registered email address.

Some data may be retained for legal or operational reasons.

GUEST CONDUCT AND APPROPRIATE ATTIRE POLICY

This policy applies to all guests, including single day ticket holders, group ticket holders, and Season Passholders.

Pirates Cove Fun Zone is a family friendly environment. All guests are expected to conduct themselves in a manner that is respectful, safe, and appropriate at all times. Park management reserves the right to refuse admission or require any guest to leave the premises without refund for violation of this policy.

Guest Behavior

The following behaviors are strictly prohibited and may result in immediate removal from the park without refund:

• Disorderly, disruptive, aggressive, or threatening behavior
• Fighting, physical altercations, or horseplay
• Verbal abuse, harassment, intimidation, or obscene language toward guests or staff
• Intoxication, possession, or use of illegal substances
• Failure to follow posted park rules or staff instructions
• Unsafe behavior in pools, attractions, or queue areas
• Line cutting or interference with other guests’ enjoyment
• Theft, vandalism, or damage to park property

Park management may involve local law enforcement when necessary.

Appropriate Attire

Proper swimwear and attire are required at all times while in the park.

Acceptable swimwear includes swimsuits designed for waterpark use. All guests must wear attire that provides appropriate coverage.

The following attire is not permitted:

• Revealing or transparent clothing
• Thongs, g strings, or excessively revealing swimwear
• Clothing with offensive, profane, discriminatory, or explicit language or graphics
• Street clothing not intended for water use, including denim, cut off shorts, or clothing with metal rivets, zippers, or fasteners
• Undergarments worn as outerwear
• Shoes or footwear not approved for water attractions

Guests wearing inappropriate attire may be denied access to attractions or required to change or leave the park without refund.

Enforcement

Failure to comply with this policy may result in:

• Removal from specific attractions
• Temporary suspension of park privileges
• Immediate removal from the park without refund
• Revocation of Season Pass without compensation

Pirates Cove Fun Zone management retains sole discretion in determining appropriate behavior and attire and in enforcing this policy.

POLICY CHANGES

Pirates Cove Fun Zone reserves the right to modify these Terms and Policies at any time. Continued use of our website, mobile app, or services constitutes acceptance of any updates.

For questions, contact [email protected].